Zingermans's Best Day--and Its Worst -- How The Deli Came To Life -- A Tour of Zingerman's Deli -- Guiding Principles -- Service on Every Level -- A Community of Businesses -- Mail Order -- The Bakehouse -- Coffee and Candy and Cheese -- What It's Like to Work at Zingerman's -- Teaching Others -- Camp Bacon and Guests -- The Pandemic Strikes -- The Future of Zingerman's -- Epilogue: Zingerman's Vision for 2032.