This book, through the use of analogies, clearly demonstrates the need for total quality management & lays out a plan for implementation. It is designed to help American industry regain its rightful place as the world leader. Here is what some of the reviewers had to say: "The book is deceptive in that it is so entertaining to read, you could forget that a very clear roadmap to building quality processes is presented. If you have not been satisfied with the progress your organization has made to improve quality, then this book is must reading."--Frank Davis, IBM Systems Assurance, Retired. "This is an excellent tool to be used as an introduction to the uninitiated or as a booster shot to those of us who have been fighting the TQM battle the past few years. The military parallels are right on the mark."--Tom Kowalski, President, Solid State Circuits, Inc. "The positive revolutionary change & battlefield victory, gains in quality improvement do not come easily, but the rewards will outweigh the effort. That's the important message McLaughlin provides."--G. T. Darnell, Director, Corporate Quality & Reliability, General Motors Corporation.