Talk that Works introduces concepts of conversation by telling a story. Good and bad workplace communication strategies are highlighted. Each chapter includes a story, followed by analysis of the situation using management theory or scientific research, and a workbook section with exercises and points to ponder. Team work and project management are the focus of this story. Table of contents: * An invitation to talk * A powerful business tool * An audience of one * The things you can control * The communication styles * Whats going right? * I want that, too! * Not another re-plan * Catching the virus * reporting in * In retrospect * Paul's report - exceutive summary * Talk to me manifesto * Katy's booklet - communication styles * Learn more * Katy's best biscotti recipe.