Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
ISBN: 9781452803807ASIN: 1452803803
RobertBacalの他の書籍
あなたへのおすすめの本
If It Wasn't for the Customers I'd Really Like This Job