First published in 2003. More Than Words provides an accessible introduction to communication theory and practice. It covers essential areas of communication, including communication between individuals and groups, in organizations and through mass media and new technologies. This fourth edition of the best-selling text has been fully revised and updated to take into account new developments in technology and developments in media, culture and communication studies. The fourth edition includes case studies, assignments and key questions, all designed to help students understand the central concepts in communication studies. Sections on practical communication and media skills offer guidance on listening skills, interpersonal and social skills, writing skills, leaflet design, working in audio-visual media and the basics of Web design. More Than Words is illustrated with new models and photographs and has checklist summaries for easy revision purposes. Clear and practical, it is an essential text for students of communication studies.