A Humorous Look at Customers from a Service Technician s View Having been in private business for many years, I ve learned customers are the key to good business. Any service person will tell you that customers can provide a lot of fodder for good stories. So, instead of just telling my stories, I ve written them down. Reading this book will give an inside view of what it s like from the other side of the counter. Whether you are a customer or a service person, some parts of these stories will jog your memory of a past situation. Humorous, thought provoking, but never meant to be serious. Just a fun read, with helpful tips to keep in mind when you step up to that counter. About the Author Scott Gonzo Weaver was born and raised in Pennsylvania, and now resides in the mid-west. He was given his trademark moniker, Gonzo, while serving in the USMC. You will usually find him under a hood or dash repairing cars, as he has for the past 25 years.