The names of companies, directors and collection agents, lawyers have been changed in order to respect their anonymity.In this 1st volume, you will enter the world of debt collection with its excesses and its leeway's but also on the side of debtors.Lawyers quickly forgot their oath to impress their clients and the other side.We don't encourage you to use the same techniques to get your bills paid.We do not take sides either for debt collectors or for debtors.The exchanges of emails between collectors and debtors are authentic.Spelling errors were not corrected voluntarily.The answers of both may seem repetitive because the commercial product is always the same.Other volumes will be available soon.Happy reading to all