This high-energy, science-meets-rock-n-roll guide reveals how to boost team energy, build guest loyalty, and turn everyday interactions into encore-worthy moments. Packed with brain-based insights and real-world strategies, Backstage Pass helps hospitality leaders create experiences that guests rave about-and teams love to deliver. Whether you lead a restaurant, hotel, event venue, or customer service team, Backstage Pass helps you go beyond transactions and engineer transformation.