This is the new edition of a book that addresses a pressing need: how to avoid inadvertent communication blunders. It takes little imagination to think of how easily a single thoughtless, stupid or cruel remark can cause enormous damage to a person's career dreams and professional standing. Numerous examples can be found in the newspapers and on the six o'clock news. All I Said Was is an experienced navigator's advice on how to avoid the rocks and shallows of a workplace that is increasingly diverse and confrontational. Written and recently revised by a management consultant and former EEO officer, the book steers a course between being hypersensitive and being indifferent to the feelings of others. Its practical approach can be used by individuals and employers to prevent harassment, avoid public relations disasters, and foster trust.