Turn Your Customers Into Raving Fans! Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you will discover 10 Jolts to Jumpstarting Your Own Customer Service. Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you: Create raving fans through exceptional customer service. Lower marketing expenses by retaining your current customers and getting free word of mouth. Create a work environment that you are excited to go to each day. Written by small business and customer service activists', Shawn Doyle, CSP and Lauren Anderson. They share practical steps that you can take advantage of right now. You will be inspired with real world stories of extraordinary customer service that will help you see your own small business or position in a whole new way. So what are you waiting for? Jumpstart Your Customer Service today!

本書は、冷え切った現場に情熱を灯す哲学的な提言です。著者が綴る「10の衝撃」は、顧客を熱狂的ファンへ変えるプロセスを濃密な人間ドラマとして描き出しています。相手の期待を超える瞬間に宿る高揚感こそが働く喜びの本質であるという洞察は、読者の職業観を根底から揺さぶるに違いありません。 誠実さと献身という普遍的な美学が、軽快な筆致で語られます。日常の業務を価値ある創造へと昇華させるその言葉は、組織を活性化させる力強さに満ちています。停滞を打ち破り、未知の可能性を掴もうとする者の魂を激しく鼓舞する、まさに情熱の着火剤と言える珠玉の一冊です。