New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

本書は単なる裏話集ではない。「不可能を可能にする」という執念が織りなす、至高の人間ドラマだ。欲望の坩堝ニューヨークで、著者が体現するのは奉仕を超えた究極の知的遊戯。富裕層の虚栄心と孤独を鮮明に描く筆致は、華やかな世界の裏側に潜む人間の業を鮮やかに浮き彫りにしている。 特筆すべきは、サービスを「芸術」へ昇華させたプロ意識の深淵だ。チケット一枚に秘められた壮絶な駆け引きは、読者に階級社会のリアルと、期待を凌駕する悦びを教えてくれる。これは「おもてなし」の本質を通じて、人間関係の真髄を問い直す、熱き魂の記録である。