Building Hope tells, from the trenches, what it's like to lead and manage a nonprofit agency. Filled with insights, tips, lessons learned, and poignant stories, this book will help nonprofit executives, board members, and volunteers alike leave work at the end of each day knowing they made a difference in the lives of others. With nearly twenty-seven years in the nonprofit sector, John Bateson, executive director of a busy crisis center, has seen it all. Eager to share his knowledge, he explains what it takes to lead employees and volunteers, as well as how to satisfy the other stakeholders: donors, government officials, board members and, of course, service recipients. As Bateson demonstrates so eloquently, the relationship between nonprofit organizations and all these stakeholders is built on trust, need, compassion, and—above all else—hope. Building Hope tells, from the trenches, what it's like to lead and manage a nonprofit agency. Filled with insights, tips, lessons learned, and poignant stories, this book will help nonprofit executives, board members, and volunteers alike leave work at the end of each day knowing they made a difference in the lives of others. With nearly twenty-seven years in the nonprofit sector, John Bateson, executive director of a busy crisis center, has seen it all. Eager to share his knowledge, he explains what it takes to lead employees and volunteers, as well as how to satisfy the other stakeholders: donors, government officials, board members and, of course, service recipients. As Bateson demonstrates so eloquently, the relationship between nonprofit organizations and all these stakeholders is built on trust, need, compassion, and—above all else—hope. But stakeholders expect a lot in return, like competence and evidence that the organization is making a difference in the community and the lives of others. Leading nonprofits competently is what this book is all about. Each chapter focuses on a different facet of nonprofit leadership: how to build a strong and effective governing board, manage and inspire staff, develop efficient and effective programs, raise money, recruit and retain talented volunteers, market the agency, manage finances, and plan for the future. Best of all, each chapter is laced with stories that hammer home a point: What happens (and what to do) when a major gift solicitation goes horribly wrong, why cultural competency is critical, and what unusual interview questions can uncover the most promising potential employees. The workload can be crushing and the stress level high in the nonprofit world. Yet being able to look around a community and see tangible evidence of success makes it all worthwhile. This book will help provide the skills—and the heart—nonprofit managers need to make a difference and build the hope that will sustain others for years to come.

ジョン・ベイトソンによる本作は、非営利組織の運営という過酷な最前線で培われた知恵と、魂を揺さぶる人間模様が交錯する珠玉の記録です。二十七年という歳月が紡ぎ出す言葉には、命を繋ぎ止める崇高な使命感と冷徹な実務能力の両立が、文学的な深みを持って描き出されています。 魅力の本質は、慈愛という形なき理想を具体的な「希望」へと昇華させる泥臭いプロセスにあります。失敗談をも厭わぬ誠実な物語は、他者の人生を変えることの重みと喜びを教え、読者の心に強烈な連帯感を呼び起こします。組織論を超えた真摯な人間賛歌として、読後の心に深い感動を刻む一冊です。