Toby P. has a problem. It's not just the ghost in his room, or the way his memories won't stay put. It's all the labels that seem to stick to him-quiet, weird, too sensitive-and the way grown-ups talk like those words are permanent. So Toby does the only thing that makes sense: he files a formal complaint with the Department of Ghosts. The Department is very sorry for the inconvenience. The Department has many helpful forms. The Department would prefer Toby stop making things so complicated. As letters, labels, and loose ends pile up, Toby has to decide which stories about himself he's willing to keep-and which ones he's ready to file away for good.