An Evaluation of the Military OneSource Call Center in Select Groups of Callers（Erika Litvin Bloom, Lisa H. Jaycox, Allyson D. Gittens, Thomas E. Trail, Grace Gahlon, Steven R. Dickerson, Ammarah Mahmud）の書籍・関連作品リスト | FindKey
An Evaluation of the Military OneSource Call Center in Select Groups of Callers
The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.
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