CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.

本書は単なる指南書を超え、人間関係の深層心理に光を当てる「対話の解剖書」と言えます。広告人やカウンセラーという異色の経歴を持つ著者は、クライアントとの摩擦をスキルの問題ではなく、感情や期待の不一致という根源的な視点から鮮やかに描き出します。 膨大な実例による洞察は、相手の真意を読み解くだけでなく、己の振る舞いを鏡に映す勇気を与えてくれます。冷徹な市場原理の中に「共感」という血を通わせるその語り口は、疲弊したプロフェッショナルに再生の道を示す救済の書であり、知的興奮に満ちた人間ドラマの記録なのです。