After years of having been dubbed “The Email Queen” (a name given to me by one of my closest friends, Alfred Hitchcock's iconic star of “The Birds”, Tippi Hedren) and receiving literally hundreds of requests to publish some of my funnier emails, I finally conceded when one particular email received more rave reviews than any book I'd ever written! The email in question concerned an encounter with bureaucracy that would have driven a saint to homicidal tendencies. To kick off this book I will republish that particular email from Volume One of "Emails from the Edge" (because it's just worth reading again). This is followed by another more recent maddening encounter with bureaucracy gone mad. It seems the world hasn't improved much in the last two years. However, these emails encompass a wide variety of topics. Most, I hope, will have you crying with laughter but a few here and there might make you stop and think.